What information do we collect?

Bookings Registering with RBR Vacation Homes and deposit or full payment of the reservation confirms acceptance of the terms and conditions set out and shall be binding on the persons listed on the booking form intending to occupy the premises (or any subsequent amendments to this list).

You must be over the age of 24 to place a reservation and register.

For the comfort of guests and by Federal Law, there is a non-smoking policy in place in all of our homes, however, smoking is permitted on the patio area. Please use ashtrays, as provided. To ensure comfort, security and peace of mind, all of our homes are registered with the State authorities and in full compliance with all relevant legislation. The home is available from 4pm, local time, on the day of arrival. Departure must be by 10am on the morning of departure. Guests may arrange to arrive earlier or stay later if the home is available. A nominal charge (1/2 nightly rate) will be levied for this service and must be booked with us in advance where appropriate. When required, a receipt of this deposit will register the booking with us and you will be sent a confirmation of the booking. Payment of the balance is due no later than 8 weeks prior to your arrival date. Upon receipt a confirmation will be sent out.

You will receive full details of the home, along with directions and key codes within 72hrs of your arrival date. Failure to make the final payment by the due date (8 weeks prior to arrival) may result in the loss of the booking and deposit. We recommend that all guests ensure they have appropriate holiday, medical, injury and cancellation insurance cover prior to travel.

Processing/Booking fee: A processing/booking fee is charge for every reservation to cover the cost of administrative documents and management services.

Property Protection Plan: YOU ARE SOLELY RESPONSIBLE FOR ANY THEFT, DAMAGE OR BREAKAGES THAT MAY BE CAUSED TO THE PROPERTY OR ITS INVENTORY DURING YOUR STAY.

You must have a valid credit card on file. The guest hereby authorizes RBR Vacation Homes to charge guest credit card for any intentional damage, theft, excessive cleaning charges, unintentional and incidental damage over amount of coverage purchased. The home is checked prior to your arrival and after your departure and any faults are reported. We reserve the right to retain the security deposit either in part or in full to cover damage, theft, breakages or non-return of the keys and if pool heat equipment is tampered with and pool heat is turned on without RBR Vacation Homes knowledge. This may also include additional cleaning costs for spills, stains, etc. Receipts for repairs/replacements will be provided in the unlikely event that such retention of the security deposit is required. Florida has a sub-tropical climate and care must be taken with food that is left uncovered. Uncovered food can attract insects very quickly. Any added costs for pest control services incurred for lack of care may be passed to you.

Cancellation by Guests:

In the event of your party needing to cancel, the following conditions will apply:

• · 20% from initial date of booking up to 8 weeks prior to the arrival date
• · 50% if less than 8 weeks prior to the arrival date
• · 75% if less than 30 days prior to the arrival date
• · 100% if less than 14 days prior to the arrival date
• · No Show on day of arrival result in 100%

For a refund, cancellation must be in writing. No cash refunds are given.

Cancellation by the Home Owner or RBR Vacation Homes in the unlikely event that personal circumstances necessitate cancellation of the booking, we will seek to relocate your booking to a home of a similar or superior standard. However, if we are unable to find a suitable relocation, we will refund any monies paid (without interest, compensation or consequential loss of any kind).

Force Majeure: RBR Vacation Homes, the owners and their agents accept no responsibility or liability for any loss or damage or alterations to the terms of this booking caused by events beyond their control including, but not restricted to, hurricanes, war, civil commotion, flight delays or cancellations, technical difficulties with transportation, alteration or cancellation of schedules by carriers, adverse weather conditions, fire, flood, industrial dispute or any other event beyond their control. We recommend that all guests ensure they have appropriate holiday, medical, injury and cancellation insurance cover prior to travel.

Change of Property Location or Address by the Home Owner or RBR Vacation Homes: In the event that circumstances necessitate a change of property location of home or community for a confirmed booking, we will seek to relocate your booking to a home of a similar or superior standard within our available inventory. However, if we are unable to find a suitable relocation, we will refund any monies paid (without interest, compensation or consequential loss of any kind) toward the difference of accommodation. Safety & Security Due to state fire regulations, under no circumstances may more than the maximum number of persons identified on the booking form occupy the home. Complaints: In the unlikely event of a problem arising during your stay in one of our homes, you should contact us immediately and we will seek to resolve the matter within a reasonable period of time. If the problem has not been reported to us within 24 hours of the problem arising, we cannot accept responsibility.

Disclaimer of LIABILITY:

The property is privately owned and neither the owners nor we, the management company, accept any responsibility whatsoever for personal injury, accidents, loss or damage to persons or personal effects, however caused. RBR Vacation Homes, the owners, and their agents reserve the right of entry at any time. This includes authorized workers such as maintenance crew, gardeners, pest control contractors, etc. INFORMATION DIRECTORY: while all information supplied is deemed to be correct, and to the best of our knowledge, it is understood that the information supplied is for guidance purposes only and does not form part of any contract.